Privacy policy

Last Updated: October 27, 2026

At Potatoah, we respect your privacy.

This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit https://potatoah.com, place an order, or contact our customer service team.

1. Information We Collect

Depending on how you interact with our website, we may collect:

  • Name and contact information

  • Email address and phone number

  • Billing and shipping addresses

  • Order and transaction information

  • Product preferences and customer service communications

  • IP address, device information, browser information, and website activity

Payment information is processed through Shopify and applicable payment providers. We generally do not directly receive or store complete payment card numbers.

2. How We Use Personal Information

We may use personal information to:

  • Process and fulfill orders

  • Arrange shipping and delivery

  • Handle returns, exchanges, and refunds

  • Respond to customer inquiries

  • Send order confirmations and shipping updates

  • Maintain website functionality and security

  • Detect and prevent fraudulent activity

  • Improve our products and customer experience

  • Comply with applicable legal requirements

  • Send promotional communications where permitted

You may unsubscribe from marketing emails using the unsubscribe link provided in those communications.

3. How We Share Information

We may disclose personal information to service providers involved in our business operations, including:

  • Shopify

  • Payment processors

  • Shipping and delivery providers

  • Customer support services

  • Website hosting and technology providers

  • Analytics and advertising providers, where used

These providers may process personal information as necessary to provide their services.

We may also disclose information where required by law or reasonably necessary to protect our rights, customers, or business.

Certain analytics and advertising activities may qualify as sharing or targeted advertising under applicable privacy laws.

4. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

  • Operate the website and checkout

  • Remember customer preferences

  • Improve website performance

  • Maintain security

  • Understand website activity

  • Support advertising and analytics where enabled

You may manage certain cookies through browser settings and applicable website privacy controls.

5. Your Privacy Rights

Depending on your location and applicable privacy laws, you may have the right to:

  • Request access to personal information

  • Request correction of inaccurate information

  • Request deletion of certain information

  • Request a copy of certain personal information

  • Withdraw consent where applicable

  • Opt out of certain targeted advertising or data sharing

To exercise your rights, contact info@potatoah.com.

We may need to verify your identity before processing certain requests.

We will respond in accordance with applicable legal requirements.

6. Data Retention

We retain personal information for as long as reasonably necessary to process orders, provide customer support, maintain records, resolve disputes, prevent fraud, and meet legal obligations.

7. Data Security

We use reasonable administrative, technical, and organizational measures to protect personal information.

However, no method of electronic transmission or storage can be guaranteed completely secure.

8. Children's Privacy

Our website is not directed toward children under the age of 13.

We do not knowingly collect personal information directly from children under 13.

If you believe that a child has provided personal information, please contact us.

9. Third-Party Services

Our online store is powered by Shopify.

Shopify and other service providers may process information to support ecommerce operations, checkout, payments, shipping, security, and related services.

Third-party providers may have their own privacy policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our business operations, technology, or applicable legal requirements.

When changes are made, the Last Updated date will be revised.

11. Contact Us

If you have questions about this Privacy Policy or how your information is handled, contact:

Store Name: Potatoah
Website: https://potatoah.com
Email: info@potatoah.com
Phone: +1 607-789-7219
Contact Address: 678 Paradise Rd, Little Falls, NY 13365, United States