Shipping policy

Last Updated: October 27, 2026

Thank you for shopping with Potatoah.

This Shipping Policy explains our shipping costs, order processing procedures, estimated delivery times, and tracking information.

1. Shipping Costs

Shipping methods and applicable shipping charges, if any, are displayed during checkout before payment is submitted.

Shipping costs may depend on the destination, selected shipping method, and available delivery options.

Any shipping promotion will be subject to the conditions disclosed with that offer.

2. Order Processing Time

Orders are typically processed within 1–3 business days after payment has been successfully confirmed.

Order processing may include payment verification, preparation, packaging, and handoff to the shipping carrier.

Business days are Monday through Saturday, excluding applicable public holidays.

Orders placed on Sundays or public holidays will generally begin processing on the next business day.

Processing may occasionally take longer during holidays, promotions, severe weather, or periods of unusually high order volume.

3. Estimated Delivery Time

After your order has been processed and shipped, the estimated transit time is generally 5–10 business days.

Processing Time: 1–3 business days
Transit Time: 5–10 business days
Estimated Total Delivery Time: 6–13 business days

Delivery times are estimates and are not guaranteed.

Delays may occur due to carrier operations, weather conditions, public holidays, transportation disruptions, or circumstances outside our reasonable control.

4. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.

Please allow approximately 24–72 hours after shipment for tracking information to update in the carrier's system.

If you have questions about your shipment, contact info@potatoah.com.

5. Shipping Address

Customers are responsible for providing accurate and complete shipping information during checkout.

Please review your shipping address carefully before placing an order.

If you notice an error, contact us as soon as possible at info@potatoah.com.

We will make reasonable efforts to update the address before shipment, but changes cannot be guaranteed after an order enters processing or has shipped.

6. Delayed Orders

Occasionally, deliveries may take longer than the estimated timeframe.

If your order has not arrived within the expected delivery period, please contact us and include your order number.

We will review the available shipment information and assist you with the next steps.

7. Lost Packages

If a package appears to be lost during transit, please contact our customer service team.

We will review the tracking details and work with the carrier where appropriate.

If a package is confirmed as lost during transit, we will provide an appropriate resolution, which may include a replacement or refund.

8. Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within the applicable return period.

Include your order number and clear photos where appropriate.

These issues are handled according to our Return and Refund Policy.

9. Failed or Returned Deliveries

If a package cannot be delivered because of an incorrect address, incomplete information, or refusal of delivery, it may be returned to the sender.

If this occurs, please contact us so we can review the situation and provide available resolution options.

10. Changes to This Policy

We may update this Shipping Policy when our shipping practices, carriers, services, or applicable requirements change.

The Last Updated date will be revised when changes are made.

11. Contact Us

For questions about shipping, delivery, or tracking, contact:

Store Name: Potatoah
Website: https://potatoah.com
Email: info@potatoah.com
Phone: +1 607-789-7219
Contact Address: 678 Paradise Rd, Little Falls, NY 13365, United States