Refund policy

Last Updated: October 27, 2026

Thank you for shopping with Potatoah.

This Return and Refund Policy explains how customers can request returns, exchanges, and refunds.

1. Return Window

Customers may request a return within 30 days after delivery.

To qualify for a return, items must generally be:

• Unused, unworn, and unwashed

• In their original condition

• With original tags and packaging, where applicable

• Accompanied by proof of purchase or an order number

Items damaged by the customer after delivery are generally not eligible for return, except where required by applicable law.

2. How to Request a Return

To request a return, please contact:

Email: info@potatoah.com

Include your order number, the item you wish to return, and the reason for the request.

Our customer service team will review your request and provide return instructions and the appropriate return mailing address.

Returns are accepted by mail only.

Please do not send items back before receiving return instructions.

The contact address listed on our website should not be assumed to be the return mailing address.

3. Return Shipping Costs

If you return an item because of personal preference, incorrect size selection, change of mind, or another non-defective reason, you are responsible for the return shipping cost.

If the return is caused by a damaged, defective, incorrect, or incorrectly shipped item due to our error, Potatoah will cover the applicable return shipping cost.

Potatoah does not charge a restocking fee.

4. Damaged, Defective, or Incorrect Products

Please inspect your order after delivery.

If you receive a damaged, defective, or incorrect product, contact us within the applicable return period.

Please provide:

• Your order number

• A description of the issue

• Clear photos when applicable

We will review the issue and provide an appropriate resolution, which may include a replacement or refund.

Nothing in this policy limits mandatory consumer rights under applicable law.

5. Non-Returnable Items

The following items are generally not eligible for return:

• Items that have been worn, used, washed, or altered

• Items damaged by the customer after delivery

• Personalized or customized products

• Gift cards

• Products clearly marked as Final Sale or Non-Returnable before purchase

These limitations do not affect applicable rights for damaged, defective, incorrect, or materially misdescribed products.

6. Exchanges

If you need a different size, color, or product, please contact us.

Exchanges may be available depending on product availability.

In some cases, you may need to return the original item and place a new order.

7. Refund Processing

Once we receive your returned item, we will inspect it and notify you whether your refund has been approved.

Approved refunds will be processed within 5 business days after we receive the returned item.

Refunds are issued to the original payment method.

After a refund has been issued, please allow approximately 5–10 business days for the funds to appear in your account.

Actual posting times may vary depending on your bank, card issuer, or payment provider.

8. Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible.

We will make reasonable efforts to accommodate your request.

Once an order has entered processing or has shipped, cancellation or modification may no longer be possible.

If Potatoah cancels an order after payment has been collected, the amount paid for the canceled items will be refunded to the original payment method.

If an order has already shipped, eligible returns may be requested after delivery according to this policy.

9. Contact Us

For returns, exchanges, or refund inquiries, contact:

Store Name: Potatoah
Website: https://potatoah.com
Email: info@potatoah.com
Phone: +1 607-789-7219
Contact Address: 678 Paradise Rd, Little Falls, NY 13365, United States